The e-claim form uses internet technology to make it quick and easy for you to fill in and complete. It is interactive, and will help and guide you to make sure it is filled in correctly. You will only be asked questions that are relevant to your circumstances.

What if I have a dial up connection?

Once you have opened the form, you can fill it in online. You only need to reconnect to the the internet when submitting the completed form.

Working with the pages of the e-claim form

Moving through pages

Move backwards and forwards through pages in each stage using the Back and Next buttons.

You can also use the Select Page button to show a list of form pages, and pick the one you want to go to.

Page size

You can adjust the size of the pages on your screen with the Zoom function.

Printing

You can print pages using the Print button on the form. If you do not have access to a printer, you can tell us when you fill in the form and we will send any necessary pages to you.

Filling in the form

Use the mouse to click into a field, and use the keyboard to enter information.

You can move through the form by using the SHIFT and TAB keys:

  • Pressing TAB will move you from one field to another
  • Pressing SHIFT and TAB together will move you backwards through the fields

As you fill in the form, it monitors what you are entering, and activates or deactivates different areas depending on whether you need to fill them in. You only have to complete the blue coloured areas.

You can only fill in the required fields

Check boxes

Activating check boxes on the Housing Benefit e-claims form

To make a cross in a check box, click the box with the mouse button, or tab to the correct box and press the space bar.

Entering dates

Enter dates directly into the text box by typing numbers separated by the "/"symbol
e.g. 31/12/2005.

You can clear a date by pressing the ESC key.

Saving your form data

You can save a partially completed form by using the Save Form Data button  

The form can be saved on your Desktop or C: drive. Make your selection on the pop up window for saving the form data.

The form you saved is encrypted and protected by your chosen password. You can move the saved form in the same way you would move any file in Windows.

Opening a saved form

To open a saved form, return to this web site and open a blank form.

Use the Load Form Data button to reload the information you saved

Checking your form for errors and omissions

You can check what you have entered for errors and/or omissions by clicking on the Show Errors button. Pages with errors  will be highlighted. Click the page number to be taken to that page to find out what the error is and correct it.

Use the Show Errors button to make sure your form is correct and error free before you submit it to us.

Submitting the form

Click on the Submit Form button once when you have completed your form and cleared any errors and omissions.The form may take up to a minute to be securely transferred to us. Please be patient.

When you have submitted the form, a confirmation message will be displayed. Please follow the on-screen instructions for what to do next.

If there are any problems when you try submit your form, you can save it and try sending it later.

Don't forget to connect to the internet first, if you are using a dial-up connection.

Any questions?