Contacting Revenues and Benefits

Questions about Revenues and Benefits

If you have any questions about your Council Tax, Business Rates, or Housing Benefit, please contact us:

Online

You can use our Online Enquiry Form to contact us with any queries.

You can also view your Council Tax or Business Rates account online, including your balance, and recent bills and payments.

 

By Post

Our full address is:
Revenues and Benefits Service
London Borough of Waltham Forest
PO Box 856
Walthamstow  E17 9PN

 

By Telephone (Direct Dialling)

Telephone numbers

Please contact Waltham Forest Direct on 020 8496 3000 for all queries about Revenues and Benefits, including:

  • Council Tax
  • Direct Debit queries (but you can set up a direct debit online)
  • Making payments over the phone (or you can pay online)
  • Council Tax Benefits
  • Housing Benefits
  • Business Rates
  • Housing Benefit Overpayments
  • Home Visiting Service
  • Recovery Section

You can also contact Waltham Forest Direct by minicom:

  • Minicom: 020 8496 3010
    (Please use the minicom number only if you are deaf or hard of hearing, and have a minicom machine)

 

Telephone opening hours

You can now telephone us 24 hours a day, 7 days per week for most straightforward queries.

During busy periods, a queuing system will be used. You can also leave a message and we will get back to you within 24 hours. Alternatively you may prefer to phone back later when it is less busy.

 

By Fax

Our fax number is: 020 8496 8434

 

By E-mail

Our E-mail address is: revenue.services@walthamforest.gov.uk. However, it is quicker, better, and more secure if you use our Online Enquiry Form.

Important:

When emailing us, please make sure you remember to give the following information to help us deal with your query more efficiently:

  • your name
  • your address
  • a contact telephone number
  • your reference number if you have one

You can visit us

Customers needing advice on housing benefits and Council Tax can now visit any of the borough's three Waltham Forest Direct (WFD) shops located in Leyton. Leytonstone and Walthamstow.

Opening Hours

You can call in anytime between 8.30am and 6pm, Monday to Friday, and 9am - 1pm on Saturday. There are no Housing Benefit officers at the shops on Saturday but you can drop off evidence and make general enquiries

Access details

  • WFD Shops are all fully accessible for people with mobility disabilities, including wheelchair users with ramped/level access, wide doors, and fully accessible toilets
  • There is an Induction Loop for hearing aid users
  • Access to a BSL Sign Language interpreter if needed

Translations

Translators/interpreters can be arranged by appointment. Please contact us in advance and tell us your name, address, telephone number and which language you speak.