We asked the following questions of customers in all 3 shops in March 2008.
What time of day do you prefer to visit the shops?
- 70% said they prefer to visit in the morning rather than afternoon
- 72% said they prefer to visit between 10.00hrs and 16.00hrs
Do you feel you have been treated fairly and sensitively by our staff?
- 98% said we had treated them fairly and sensitively
Do you know that?
- We answer calls in 7 rings or 20 seconds?
21% said they knew this - We will aim to see you in 5 minutes?
42% said they knew this - We greet you and we will give you our name?
52% said they knew this
Do you know the different ways to contact the council?
- Face to Face – 100% said they knew this
- By phone – 89% said they knew this
- Letter – 57% said they knew this
- Email – 43% said they knew this
- Fax – 21% said they knew this
- Minicom – 9% said they knew this
