Talk signs

  • 2005/06 – 91% Excellent & Good
  • 2006/07 – 85.9% Excellent & Good
  • 2007/08 – 84.7% Excellent & Good

Customer Service for London Group - Customer Surveys 2006/2007

How long did you wait?

  • 2006 - 70.7% between 0-10minutes
  • 2007 - 78.4% between 0-10 minutes

Was the time that you waited acceptable given the nature of your enquiry?

  • 2006 – 87.8% Yes
  • 2007 – 90.7% Yes

Was the Customer Services officer/advisor that you spoke with welcoming and professional when handling your enquiry?

  • 2006 – 97.4% Yes
  • 2007 – 98.1% Yes

Was the advisor you spoke to knowledgeable and helpful?

  • 2006 – 96.8% Yes
  • 2007 – 96% Yes

Was the centre welcoming and user friendly?

  • 2006 – 95.5% Yes
  • 2007 – 96.6% Yes

Was your enquiry resolved on this visit?

  • 2006 – 79.3% Yes
  • 2007 – 79.8% Yes

How do you rate the service that you received from our staff today?

  • 2006 – 95.5 % Excellent, Very Good and Good
  • 2007 – 95.7% Excellent, Very Good and Good