Talk signs
- 2005/06 – 91% Excellent & Good
- 2006/07 – 85.9% Excellent & Good
- 2007/08 – 84.7% Excellent & Good
Customer Service for London Group - Customer Surveys 2006/2007
How long did you wait?
- 2006 - 70.7% between 0-10minutes
- 2007 - 78.4% between 0-10 minutes
Was the time that you waited acceptable given the nature of your enquiry?
- 2006 – 87.8% Yes
- 2007 – 90.7% Yes
Was the Customer Services officer/advisor that you spoke with welcoming and professional when handling your enquiry?
- 2006 – 97.4% Yes
- 2007 – 98.1% Yes
Was the advisor you spoke to knowledgeable and helpful?
- 2006 – 96.8% Yes
- 2007 – 96% Yes
Was the centre welcoming and user friendly?
- 2006 – 95.5% Yes
- 2007 – 96.6% Yes
Was your enquiry resolved on this visit?
- 2006 – 79.3% Yes
- 2007 – 79.8% Yes
How do you rate the service that you received from our staff today?
- 2006 – 95.5 % Excellent, Very Good and Good
- 2007 – 95.7% Excellent, Very Good and Good
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