Contact the Council through Waltham Forest Direct
You can easily get up-to-date information about Council services on this website, by phoning Waltham Forest Direct on 020 8496 3000, or by visiting one of our Waltham Forest Direct Shops.
By telephone
- Open 24 hours a day, every day of the year
- Phone Waltham Forest Direct on 020 8496 3000
- Minicom: 020 8496 3010
- Fax: 020 8496 3301Fax: 020 8496 3301
» More about Waltham Forest Direct Call Centre
In person
- Visit one of our Waltham Forest Direct Shops at Leyton, Walthamstow and Leytonstone
- Open 8.30am-6pm Monday to Friday and 9am-1pm on Saturday
» More about Waltham Forest Direct shops
On the web site
Available 24 hours a day with almost all council services online
» More about Waltham Forest Council's website
Other ways to contact the Council
By post
If you want to contact us by post, please write direct to the service.
If you do not know the address, you can write to Waltham Forest Town Hall, Forest Road, Walthamstow, London, E17 4JF
Job application forms
Please return completed job application forms to recruit@walthamforest.gov.uk
Interpretation, translation and transcription
If you require interpretation, translation or transcription services please contact Waltham Forest Direct on 020 8496 3000.
Customer Services
Customer care standards
The Customer Care Standards are our guarantee to you. These standards set out how the council will respond to your enquiry.
Customer Services Strategy
Our aim is to make the Council more accessible to our customers. Details of how we plan to do this are set out in our Customer Services Strategy, which was agreed by Cabinet on 15 October 2004:
Customer Services Strategy (DOC) [196KB]
Customer Services Strategy (PDF) [92KB]
You may need to download Adobe Free Acrobat to access PDF files.
Service leaflets
Waltham Forest Council has produced a set of leaflets which tell you what we are doing to improve our services to you in your borough. These will help you understand more about our services, what to expect from us and how to get these services.
These are available from the website at www.walthamforest.gov.uk/council-leaflets or from any of our WFD shops or customer service points.
