Consider visiting the trader personally, maybe by appointment, maybe with a friend or relative. Stay calm and polite. Take documents to support your claim. Be prepared to come to an amicable compromise, but don't be fobbed off.
If that does not work, write a letter to the Managing Director or Head Office. The details should be displayed on the premises or on letter headings. You may need to contact Companies House.
Your letter should include:
- The subject of your complaint
- A list of relevant dates
- The promises made, the promises broken
- Copies of any relevant supporting documents
- State what you want and expect
- Stipulate a deadline for their response, e.g. 14 days
- Remember to keep a copy
Trading Standards have put together a number of model letters that get results.
If that does not work call Trading Standards for further advice and assistance on 020 8496 3000.
If you have been ripped off, or unhappy about something you have paid for, or you just may want some further advice, then complete the following form and return it back to the address below.
Complaint to Trading Standards (word)
, (pdf)
Consumer Protection Services
Environment and Regeneration
Waltham Forest Council
Sycamore House
Forest Road
Walthamstow E17 4JF
Email wfdirect@walthamforest.gov.uk
Tel 020 8496 3000
