ho to call for support, advice and information for carers

Social Services

Can assess your needs and provide services and equipment to meet them if you are eligible. They will provide support and help you deal with any family difficulties and issues that concern you, the person you care for and your family.

Services for Adults and Older People

To enquire about services for people who are over 18 and live Chingford or Walthamstow, contact:

First Response Team - North
47 Gainsford Road
Walthamstow  E17 6QB

Tel 020 8496 3000 (via Waltham Forest Direct)
Fax 020 8496 2011
Minicom 020 8496 2002

To enquire about services for people who are over 18 and live in Leyton or Leytonstone, contact:

First Response Team - South
Leytonstone Access Office
90 Crownfield Road
Leytonstone  E15 2AJ

Tel 020 8496 3000 (via Waltham Forest Direct)
Fax 020 8496 1203
Minicom 020 8496 1249

Children, young people and their families and carers

To enquire about services for children under 18 and their families and carers, contact:

First Response Team – Children
8 Buxton Road
Walthamstow  E17 7EJ

Tel 020 8496 3000 (via Waltham Forest Direct)
Fax 020 8496 2313

Hospital Social Work Service

If you are in hospital, please contact:

Whipps Cross Hospital
Whipps Cross Road
Leytonstone  E11 1NR

Tel 020 8539 5522
Fax 020 8535 6548
Minicom 020 8558 2885

Locality Mental Health Teams

Locality Mental Health Team North
1 Merriam Close
Larkshall Road
Chingford  E4 9JQ

Tel 020 8535 6848
Fax 0844 493 0271

Locality Mental Health Team South
South Forest Centre
21 Thorne Close
Langthorne Road
Leytonstone  E11 4HU

Tel 020 8535 6480

Greenthorne (Services for Older People with Dementia)
1 Merriam Close
Larkshall Road
Chingford  E4 9JQ

Tel 0844 600 1233

Services for Older People with Dementia (South)
Red Oak Lodge, 17 Thorne Close
Leytonstone E11 4UH

Tel 020 8535 6476

Asylum Seekers

To enquire about services for asylum seekers please contact:

Children in Care Service
604 High Road
Leyton  E10 6RN

Tel 020 8496 2118/2144
Fax 020 8496 2154

Opening hours are Monday-Thursday, 9am-5.15pm and Friday 9am-5pm

In an emergency

For emergencies outside office hours

Health

  • For emergency or life threatening conditions call 999
  • Accident and Emergency, contact Whipps Cross University Hospital Trust. The A&E unit is on Whipps Cross Road, Leytonstone, call them on 020 8539 5522

Social Services

  • The Social Services Emergency Duty Team is available to give you help and advice outside of normal office hours. Call them on 020 8496 3000 and ask for the Social Services Emergency Duty Team.

Headquarters
The headquarters of Waltham Forest Adult and Community Services is at:

Silver Birch House
Uplands Business Park
Blackhorse Lane
Walthamstow  E17 5SD

Tel 020 8496 3000 (via Waltham Forest Direct)
Fax 020 8496 3658

Please note this building is not open to personal visitors

Housing

Housing Direct Tel 020 8925 5557
Contact point for all general housing enquiries.

Health services

Your GP provides general medical care and can refer you onto other health and social care services if necessary. NHS Direct gives free and confidential advice on health care matters.

Tel 0845 4647
Web www.nhsdirect.nhs.uk.

Benefits and money

Benefit Enquiry Line
Tel 08457 123 456

Citizens Advice Bureaux
Leytonstone
Tel 020 8988 9620
Fax 020 8558 7911

Waltham Forest Carers Association (WFCA)
Have a welfare rights worker
Tel 020 8531 9652.

Carers support groups

There are many carers support groups in Waltham Forest. Some are for all carers and some are for specific groups of carers. Contact WFCA for an up to date list.

Waltham Forest Carers Association (WFCA)
Tel 020 8531 9652
Fax 020 8527 8889

General

Advice and information for carers

Waltham Forest Crossroads - Caring for Carers Ltd
Provide respite care and support for carers who support people with physical disabilities, mental health problems and constant care requirements.
Tel 020 8520 0137
Fax 020 8520 3475

Carers UK Tel
Carersline: 0808 808 7777
Fax 020 7490 8824

Asian Mothers Group
Tel 020 8520 0373

Disability Action - Waltham Forest
Run by disabled people for all disabled people in Waltham Forest. Projects include a support service to help people live more independently by employing support workers using Direct Payments from Social Services.
Tel 020 8509 0812
Fax 020 8521 7203

Disability Resource Centre
Tel 8520 8347
Fax 020 8520 7091

Arts and leisure

Artsline provides information on arts, leisure and entertainment.
Tel 020 7388 2227
Fax 020 7383 2653
Minicom 020 7388 2227
Web www.artsline.org.uk

Carers from black and ethnic minority groups

African and Afro-Caribbean Support Network (AACSN)
Short term respite breaks for African and Caribbean carers of people with learning difficulties. Regular support groups for carers. Advocacy support for users and carers.
Tel 020 8558 0395

Asian Mothers Group
Tel 020 8520 0373

Black People's Mental Health Association
Tel 020 8509 2646

Farishteh Trust
Supports people with disabilities and their carers from Asian communities.
Tel 020 8556 7478

Caring for disabled children

Waltham Forest Community Services' Children with Disabilities Team provides support and advice and access to services to children and families where the child's disability is the overriding issue.
Tel 020 8430 7956
Fax 020 8496 1429
Minicom 020 8496 1417

Contact a Family
Provides information and advice about children's disabilities and support services.
Tel
0808 808 3555
Fax 020 7608 8701
Minicom 020 7608 8702
Web www.cafamily.org.uk

Hamara Family Project
Services for disabled children and young people in Waltham Forest. Projects include Holiday Playschemes, a Sitting Service, and a Short Break Service for children and young people up to the age of 19.
Tel 020 8503 7270
Fax 020 8503 6582

Learning disability

Waltham Forest MENCAP
Self advocacy by and for people with learning difficulties
Tel 020 8988 9560
Fax: 020 8532 8247

Carers of people with mental health problems

Black People's Mental Health Association
Tel 020 8509 2646
Fax 020 8509 2866.

MIND Waltham Forest
Free counseling service. Lunch club. Supported housing scheme.
Tel 020 8519 2122
Fax 020 8539 1725

Qalb
Day care service for Asian adults with long term mental health problems who live in London Borough of Waltham Forest. Provide keyworker support, advice and information, activities, art and crafts, reflexology, computer classes and a lunch club.
Tel
020 8527 5590

Carers of people with dementia

Alzheimer's Society (national)
Tel 020 7306 0606
Fax 020 7306 0808
Web www.alzheimers.org.uk

Alzheimer's Group (Waltham Forest)
Tel 020 8529 6782

Waltham Forest Social Services Dementia Support Service
Offers practical help.
Tel 020 8496 8212
Fax 020 8496 3658

North East London Mental Health Trust
Has a Carers Service Co-ordinator
Tel 020 8535 6476

Having a break from caring

Social Services may be able to help you with arranging support and care for you so you and the person you care for can have a break from each other. They can also explore other options like residential and nursing care with you.

Leyton Advice Centre
Tel 020 8496 2300
Fax 020 8539 9325
Minicom 020 8527 5507

Older People

Age Concern Waltham Forest
Provides information, advice and advocacy. Provides a service for older people.
Tel 020 8558 5512
Fax 020 8558 0383

Physical disability

Disability Action Waltham Forest
1a Warner Road, Walthamstow E17 7DY
Tel 020 8509 0812
Fax 020 8521 7203

Waltham Forest DIAL (Disability Information and Advice Line)
Community Place
806 High Road
Leyton  E10 6AE

Tel 020 8539 8884
Fax: 020 8539 8077
Minicom: 020 8539 8077

Provides advice on all aspects of disability to disabled people, carers and professionals working in the field of disability.

Shopmobility Waltham Forest
Tel 020 8520 3366
Fax 020 8520 6418

Someone to talk to

Samaritans
Tel 08457 90 90 90
Web www.samaritans.org.uk

Transport and travel

Forest Wheelchair Service  
Provides NHS wheelchair service for the area.
Tel 020 8535 6785
Fax 020 8535 6785

North East London Dial a Ride
Provides door to door service for disabled people.
Tel 020 8498 8200
Fax 020 8551 3304

Young carers

Waltham Forest Family Welfare Unit's Young Carers Services
Provides advice, support and help to carers aged 18 or under.
Tel 020 8539 0004
Fax 020 8988 1810

Drugs and Alcohol Service

Drugs and Alcohol Service for London
Promotes the prevention and recognition of problem drinking and substance misuse; educates the public concerning the causes, treatment and prevention of substance misuse and related problems.
Tel 020 8257 3068
Fax 020 8257 3066

One North East
Provides a full-time abstinence based day programme of group therapy and individual counselling for problem drinkers. Provides support, education and counseling for anyone affected by another's alcohol or drug addiction. Has outreach workers.
Tel 020 8509 1888
Tel 020 8509 2255 (for people affected by another's alcohol or drink problem)
Fax 020 8509 0809

WF Community Drug & Alcohol Team
Thorpe Coombe Hospital
714 Forest Road, Walthamstow E17 3HP
Tel 020 8535 6756

Aids

Positive East

Positive East is a new charity formed from the merger between The London East AIDS Network (LEAN) and The Globe Centre in 2005. Positive East builds on our 18 years of experience of successfully delivering services and enables us to provide more comprehensive and co-ordinated practical and emotional support for those people living with and affected by HIV in East London. Positive East also helps to educate the public around HIV related issues. Positive East is a registered charity.

Tel 020 8509 3440
Web www.positiveeast.org.uk
Web www.gaymenswellbeing.com

More organisations in Waltham Forest

African Caribbean Women's development Centre (ACWDC)
Provide out of school care while parentsare at work. Assist in the provision of facilities according to age or disablement and training
603 High Road, Leyton E10 6RF
Tel 020 8556 4053
Fax 020 8923 9323

Asian Health Care Project
Tel 020 8503 6254
Fax 020 8503 6254

BME Alliance Waltham Forest
Tel 020 8509 8338
Fax 020 8509 8861

CREST Waltham Forest
An ecumenical Christian social action charity, CREST works with people with disability, childcare, mental health befriending and community development.
Tel 020 8521 2975
Fax 020 8521 9553

Salisa Project
For Congolese and people of French African origin, to relieve poverty, sickness and distress and presenrve good health and community living.
Tel 020 85558 3673

Other organisations - national and local

Blackliners
Tel
020 7738 5274

Caresline
Tel
0808 808 7777

CREST Waltham Forest
Tel
020 8521 2975

Depression Alliance
Tel
0845 123 2320

Eating Disorders Association
(Youth helpline, Mon-Fri 4pm - 6pm)
Tel 020 8539 0004
Helpline1 020 8503 7270
Helpline2 0800 0184016

Contact a Family Parent Advisers
(helping families who care for children
with disabilities and special needs)
Tel: 0808 808 3555
Fax: 0207 608 8701

MS Action (Therapy Centre)
Tel: 020 8531 9216
Fax: 020 853 19216

Multiple Sclerosis Society Headquarters
Tel: 020 8438 0700
Fax: 020 2438 0701

Multiple Sclerosis Helpline
Tel: 0808 800 8000
Fax: 020 8438 0701
Office: 0208 4380700

Mental Health Trust
Tel: 020 8535 6480
Fax: 0844 493 0262
Office: 0844 600 1268

NHS Direct
Tel
0845 46 47

Night Watch Service
Tel
020 8535 6468

North East London Dial A Ride
Tel
020 8498 8200

Parkinson's Disease Society
Tel
0808 800 0303

Parkinson's Disease Helpline
Tel
020 7931 8080

RADAR (Information on Disabilities)
Tel 020 7250 3222

Relatives and Residents Association
Helpline: 020 7359 8136
Office: 020 7359 8148
Advice for people who support a relative
who lives in or is moving into residential care)

Samaritans (National)
Tel
08457 909090

Samaritans Waltham Forest
Tel 020 8520 9191

Shelter (Housing Advice)
Tel
0808 800 4444

Speakability
Tel
0808 808 9572
(for people affected by dysphasia)

Support Group Cancer You Are Not Alone
Tel 020 8553 5366
Fax 020 8553 9040

Terence Higgins Trust
Tel 020 7812 1600


Direct Helpline
Tel 0845 1221 200

The Family Fund Trust
Tel
01904 621115
(Financial support for families with
severely disabled children)

Victim Support Waltham Forest
Tel 020 8556 6006
Fax 020 8558 8170

The Volunteer Centre Centre Waltham Forest
Tel
020 8539 8163
Fax 020 8532 8521