ho to call for support, advice and information for carers
Social Services
Can assess your needs and provide services and equipment to meet them if you are eligible. They will provide support and help you deal with any family difficulties and issues that concern you, the person you care for and your family.
Services for Adults and Older People
To enquire about services for people who are over 18:
Access and Assessment Team
17 Gainsford Road
Walthamstow E17 6QB
Tel 020 8496 3000 (via Waltham Forest Direct)
Children, young people and their families and carers
To enquire about services for children under 18 and their families and carers, contact:
First Response Team – Children
8 Buxton Road
Walthamstow E17 7EJ
Tel 020 8496 3000 (via Waltham Forest Direct)
Fax 020 8496 2313
Hospital Social Work Service
If you are in hospital, please contact:
Whipps Cross Hospital
Whipps Cross Road
Leytonstone
E11 1NR
Tel 020 8539 5522
Fax
020 8535 6548
Minicom 020 8558 2885
Locality Mental Health Teams
Locality Mental Health Team North
1 Merriam Close
Larkshall
Road
Chingford E4 9JQ
Tel 020 8535
6848
Fax 0844 493 0271
Locality Mental Health Team South
South Forest
Centre
21 Thorne Close
Langthorne Road
Leytonstone E11
4HU
Tel 020 8535 6480
Greenthorne (Services for Older People with Dementia)
1
Merriam Close
Larkshall Road
Chingford E4 9JQ
Tel 0844 600 1233
Services for Older People with Dementia (South)
Red Oak Lodge, 17 Thorne Close
Leytonstone E11 4UH
Tel 020 8535 6476
Asylum Seekers
To enquire about services for asylum seekers please contact:
Children in Care Service
604 High Road
Leyton E10 6RN
Tel 020 8496 2118/2144
Fax 020 8496 2154
Opening hours are Monday-Thursday, 9am-5.15pm and Friday 9am-5pm
In an emergency
For emergencies outside office hours
Health
- For emergency or life threatening conditions call 999
- Accident and Emergency, contact Whipps Cross University Hospital Trust. The A&E unit is on Whipps Cross Road, Leytonstone, call them on 020 8539 5522
Social Services
- The Social Services Emergency Duty Team is available to give you help and advice outside of normal office hours. Call them on 020 8496 3000 and ask for the Social Services Emergency Duty Team.
Headquarters
The headquarters of Waltham Forest Adult and Community Services is at:
Silver Birch House
Uplands Business Park
Blackhorse Lane
Walthamstow E17 5SD
Tel 020 8496 3000 (via Waltham Forest Direct)
Fax 020 8496 8203
Please note this building is not open to personal visitors
Housing
Housing Direct Tel 020 8925 5557
Contact point for all general housing enquiries.
Health services
Your GP provides general medical care and can refer you onto other health and social care services if necessary. NHS Direct gives free and confidential advice on health care matters.
Tel 0845 4647
Web www.nhsdirect.nhs.uk.
Benefits and money
Benefit Enquiry Line
Tel 08457 123 456
Citizens Advice Bureaux
Leytonstone
Tel 020 8988 9620
Fax 020 8558 7911
Waltham Forest Carers Association (WFCA)
Have a welfare rights worker
Tel 020 8531 9652.
Carers support groups
There are many carers support groups in Waltham Forest. Some are for all carers and some are for specific groups of carers. Contact WFCA for an up to date list.
Waltham Forest Carers Association (WFCA)
Tel 020 8531 9652
Fax 020 8527 8889
General
Advice and information for carers
Waltham Forest Crossroads - Caring for Carers Ltd
Provide respite care and support for carers who support people with physical disabilities, mental health problems and constant care requirements.
Tel 020 8520 0137
Fax 020 8520 3475
Carers UK Tel
Carersline: 0808 808 7777
Fax 020 7490 8824
Asian Mothers Group
Tel 020 8520 0373
Disability Action - Waltham Forest
Run by disabled people for all disabled people in Waltham Forest. Projects include a support service to help people live more independently by employing support workers using Direct Payments from Social Services.
Tel 020 8509 0812
Fax 020 8521 7203
Disability Resource Centre
Tel 8520 8347
Fax 020 8520 7091
Arts and leisure
Artsline provides information on arts, leisure and entertainment.
Tel 020 7388 2227
Fax 020 7383 2653
Minicom 020 7388 2227
Web www.artsline.org.uk
Carers from black and ethnic minority groups
African and Afro-Caribbean Support Network (AACSN)
Short term respite breaks for African and Caribbean carers of people with learning difficulties. Regular support groups for carers. Advocacy support for users and carers.
Tel 020 8558 0395
Asian Mothers Group
Tel 020 8520 0373
Black People's Mental Health Association
Tel 020 8509 2646
Farishteh Trust
Supports people with disabilities and their carers from Asian communities.
Tel 020 8556 7478
Caring for disabled children
Waltham Forest Community Services' Children with Disabilities Team provides support and advice and access to services to children and families where the child's disability is the overriding issue.
Tel 020 8430 7956
Fax 020 8496 1429
Minicom 020 8496 1417
Contact a Family
Provides information and advice about children's disabilities and support services.
Tel 0808 808 3555
Fax 020 7608 8701
Minicom 020 7608 8702
Web www.cafamily.org.uk
Hamara Family Project
Services for disabled children and young people in Waltham Forest. Projects include Holiday Playschemes, a Sitting Service, and a Short Break Service for children and young people up to the age of 19.
Tel 020 8503 7270
Fax 020 8503 6582
Learning disability
Waltham Forest MENCAP
Self advocacy by and for people with learning difficulties
Tel 020 8988 9560
Fax: 020 8532 8247
Carers of people with mental health problems
Black People's Mental Health Association
Tel 020 8509 2646
Fax 020 8509 2866.
MIND Waltham Forest
Free counseling service. Lunch club. Supported housing scheme.
Tel 020 8519 2122
Fax 020 8539 1725
Qalb
Day care service for Asian adults with long term mental health problems who live in London Borough of Waltham Forest. Provide keyworker support, advice and information, activities, art and crafts, reflexology, computer classes and a lunch club.
Tel 020 8527 5590
Carers of people with dementia
Alzheimer's Society (national)
Tel 020 7306 0606
Fax 020 7306 0808
Web www.alzheimers.org.uk
Alzheimer's Group (Waltham Forest)
Tel 020 8529 6782
Waltham Forest Social Services Dementia Support Service
Offers practical help.
Tel 020 8496 8212
Fax 020 8496 3658
North East London Mental Health Trust
Has a Carers Service Co-ordinator
Tel 020 8535 6476
Having a break from caring
Social Services may be able to help you with arranging support and care for you so you and the person you care for can have a break from each other. They can also explore other options like residential and nursing care with you.
Leyton Advice Centre
Tel 020 8496 2300
Fax 020 8539 9325
Minicom 020 8527 5507
Older People
Age Concern Waltham Forest
Provides information, advice and advocacy. Provides a service for older people.
Tel 020 8558 5512
Fax 020 8558 0383
Physical disability
Disability Action Waltham Forest
1a Warner Road, Walthamstow E17 7DY
Tel 020 8509 0812
Fax 020 8521 7203
Waltham Forest DIAL (Disability Information and Advice Line)
Community Place
806 High Road
Leyton E10 6AE
Tel 020 8539 8884
Fax: 020 8539 8077
Minicom: 020 8539 8077
Provides advice on all aspects of disability to disabled people, carers and professionals working in the field of disability.
Shopmobility Waltham Forest
Tel 020 8520 3366
Fax 020 8520 6418
Someone to talk to
Samaritans
Tel 08457 90 90 90
Web www.samaritans.org.uk
Transport and travel
Forest Wheelchair Service
Provides NHS wheelchair service for the area.
Tel 020 8535 6785
Fax 020 8535 6785
North East London Dial a Ride
Provides door to door service for disabled people.
Tel 020 8498 8200
Fax 020 8551 3304
Young carers
Waltham Forest Family Welfare Unit's Young Carers Services
Provides advice, support and help to carers aged 18 or under.
Tel 020 8539 0004
Fax 020 8988 1810
Drugs and Alcohol Service
Drugs and Alcohol Service for London
Promotes the prevention and recognition of problem drinking and substance misuse; educates the public concerning the causes, treatment and prevention of substance misuse and related problems.
Tel 020 8257 3068
Fax 020 8257 3066
One North East
Provides a full-time abstinence based day programme of group therapy and individual counselling for problem drinkers. Provides support, education and counseling for anyone affected by another's alcohol or drug addiction. Has outreach workers.
Tel 020 8509 1888
Tel 020 8509 2255 (for people affected by another's alcohol or drink problem)
Fax 020 8509 0809
WF Community Drug & Alcohol Team
Thorpe Coombe Hospital
714 Forest Road, Walthamstow E17 3HP
Tel 020 8535 6756
Aids
Positive East
Positive East is a new charity formed from the merger between The London East AIDS Network (LEAN) and The Globe Centre in 2005. Positive East builds on our 18 years of experience of successfully delivering services and enables us to provide more comprehensive and co-ordinated practical and emotional support for those people living with and affected by HIV in East London. Positive East also helps to educate the public around HIV related issues. Positive East is a registered charity.
Tel 020 8509 3440
Web www.positiveeast.org.uk
Web www.gaymenswellbeing.com
More organisations in Waltham Forest
African Caribbean Women's development Centre (ACWDC)
Provide out of school care while parentsare at work. Assist in the provision of facilities according to age or disablement and training
603 High Road, Leyton E10 6RF
Tel 020 8556 4053
Fax 020 8923 9323
Asian Health Care Project
Tel 020 8503 6254
Fax 020 8503 6254
BME Alliance Waltham Forest
Tel 020 8509 8338
Fax 020 8509 8861
CREST Waltham Forest
An ecumenical Christian social action charity, CREST works with people with disability, childcare, mental health befriending and community development.
Tel 020 8521 2975
Fax 020 8521 9553
Salisa Project
For Congolese and people of French African origin, to relieve poverty, sickness and distress and presenrve good health and community living.
Tel 020 85558 3673
Other organisations - national and local
Blackliners
Tel 020 7738 5274
Caresline
Tel 0808 808 7777
CREST Waltham Forest
Tel 020 8521 2975
Depression Alliance
Tel 0845 123 2320
Eating Disorders Association
(Youth helpline, Mon-Fri 4pm - 6pm)
Tel 020 8539 0004
Helpline1 020 8503 7270
Helpline2 0800 0184016
Contact a Family Parent Advisers
(helping families who care for children
with disabilities and special needs)
Tel: 0808 808 3555
Fax: 0207 608 8701
MS Action (Therapy Centre)
Tel: 020 8531 9216
Fax: 020 853 19216
Multiple Sclerosis Society Headquarters
Tel: 020 8438 0700
Fax: 020 2438 0701
Multiple Sclerosis Helpline
Tel: 0808 800 8000
Fax: 020 8438 0701
Office: 0208 4380700
Mental Health Trust
Tel: 020 8535 6480
Fax: 0844 493 0262
Office: 0844 600 1268
NHS Direct
Tel 0845 46 47
Night Watch Service
Tel 020 8535 6468
North East London Dial A Ride
Tel 020 8498 8200
Parkinson's Disease Society
Tel 0808 800 0303
Parkinson's Disease Helpline
Tel 020 7931 8080
RADAR (Information on Disabilities)
Tel 020 7250 3222
Relatives and Residents Association
Helpline: 020 7359 8136
Office: 020 7359 8148
Advice for people who support a relative
who lives in or is moving into residential care)
Samaritans (National)
Tel 08457 909090
Samaritans Waltham Forest
Tel 020 8520 9191
Shelter (Housing Advice)
Tel 0808 800 4444
Speakability
Tel 0808 808 9572
(for people affected by dysphasia)
Support Group Cancer You Are Not Alone
Tel 020 8553 5366
Fax 020 8553 9040
Terence Higgins Trust
Tel 020 7812 1600
Direct Helpline
Tel 0845 1221 200
The Family Fund Trust
Tel 01904 621115
(Financial support for families with
severely disabled children)
Victim Support Waltham Forest
Tel 020 8556 6006
Fax 020 8558 8170
The Volunteer Centre Centre Waltham Forest
Tel 020 8539 8163
Fax 020 8532 8521
