Mental health day and accommodation services

Introduction

What we provide

We provide a range of day and accommodation services to meet assessed needs during the day, at evenings and at weekends.

Who provides this service?

The service is run by Waltham Forest Social Services.

Who is the service for

Adults with mental health problems who are the responsibility of the Council, or are the financial responsibility of another Authority which has an agreement with the London Borough of Waltham Forest to provide services.

How to apply

If you would like to use the service you would need to be referred. Contact the Northern or Southern Locality Mental Health Teams - details below. They will assess your needs, complete a referral for you and send it to:

  • Liam Kearney, Day Services Manager, or
  • Rosemary Nyagumbo, Accommodation Services Manager

Named worker / keyworker

All users have a named worker or keyworker. They give users all the information they need about the service and draw up an agreement with users showing how their needs will be met. This agreement is reviewed every three months.

Consultation

We take the views of users, carers and other stakeholders into account when we are considering how to develop the service.

Where we are

The Ferguson Mental Health Resource Centre is off Markhouse Road and is easy to get to by bus or train.

Fares

People who attend the Ferguson Centre can apply for a Disability Travel Pass. Please ask at reception for details.

Cafeteria

There is a subsidised cafeteria service which provides hot and cold meals.

Charging policy

The Government wants people who can afford it to pay something towards the cost of community care services. You may have to pay towards the services you receive from us. Please contact us to discuss matters.

Day time group services programme

There is a wide range of activities available. Activities are planned with users and regularly reviewed. Areas covered include:

  • Leisure and recreation
  • Health and education
  • Art and craft
  • Support groups
  • Anxiety management
  • Cooking for fun

Social events

Staff and users take an active part in celebrating annual religious and cultural events.

These include Eid, Diwali, Christmas, the local Carnival, Village Festival and Community Marquee. Successful exhibitions of users’ art work have also been organised and there are regular socials events and outings.

Opening hours

The day time group service is available 9.00am-5.15pm Monday-Thursday and 9.00am-5.00pm on Friday.

Out of hours group services programme

There is a range of group activities available out of hours. These are planned with users and regularly reviewed. Areas covered include:

  • Leisure and recreation
  • Discussion group
  • Food preparation
  • Sunday lunch club

Opening times

  • We are open 5pm-9pm Monday to Friday and 10am-5pm on Saturdays.
  • Our cafeteria is open from 5.30pm-9pm weekdays and from 10am-4.30pm on Saturdays.
  • The Sunday Lunch Club runs from 10am-5.00pm.
  • Out of hours group services are also available on Bank Holidays from 10am-5pm

Sheltered Workshops Scheme

Sheltered workshop schemes are run at the Ferguson Centre, Beulah Road Workshop and at the Leyton Youth Centre. Training is offered in:

  • Picture framing
  • Ceramics
  • Food preparation
  • Stained glass
  • Cafeteria service

Please contact us for more details of these schemes.

Locality Mental Health Teams

Referrals to all mental health services can be made via the Locality Mental Health Teams (LMHT).

Office hours are Monday to Friday, 9am-5pm.

Making contact

If you are aged 18 to 64 and live in the northern part of Waltham Forest contact:

  • The Larkswood Centre
    Thorpe Coombe Hospital
    714 Forest Road
    Walthamstow  E17 3HP
    Tel: 0844 600 1239
    Fax: 0844 493 0258

If you are aged 18 to 64 and live in the southern part of Waltham Forest contact:

  • The South Forest Centre
    Langthorne Road
    Leytonstone  E11
    Tel: 0844 600 1268
    Fax: 0844 493 0262

If you are aged 65 and over you can contact:

  • Greenthorne Merriam Close
    off Larkshall Road
    Chingford  E4 9JD.
    Tel: 0844 600 1233

or

  • Red Oak Lodge
    17 Thorne Close
    Langthorne Road
    Leytonstone  E11 4HU.
    Tel: 0844 600 1270

Other ways to contact us

You can also make contact with one of our local Social Services Offices.

Domiciliary Support Services

A range of domiciliary support services are available. The services you receive are based on the assessed needs of individual users. Areas covered include:

  • Assistance with practical tasks within the home
  • Advice and assistance with welfare rights and benefits
  • Information on community facilities and how to use them
  • Support with developing living skills e.g. cooking and socialising

We will provide you with a written statement of the type of domiciliary support service you will receive. You will be notified if there are any changes in service arrangements. These agreements are regularly reviewed and negotiated. You will also have a named placement manager and a telephone number to call for queries or emergencies.

Supported accommodation

A range of supported accommodation services is available. They include

  • Shared homes (Group homes)
  • Bedsit schemes
  • Adult placement scheme

The mental health placement manager will assess your accommodation or support needs. A ’matching process’ follows to determine which placement is suitable for you.

Support will be provided by a domiciliary worker or carer where appropriate.

Your support needs and placement are reviewed every three months and you will be given a written record of the meeting.

Travel Pass

You can apply for a disability travel pass after coming to the centre for a two-week introductory period. You also have to agree to a programme of activities.

You will need to get two passport photos which must be signed on the back by you and by the day services manager.

We will then give you a letter of referral signed by the day services manager. You will need to take this to the information officer at one of our local Social Services offices who will then work on your application for a travel pass.

Contact us:

Ferguson Mental Health Resource Centre
Low Hall Lane
Walthamstow  E17