We welcome every suggestion, comment or complaint from people using our services. It's also important to let us know when things are going well.
If you are not happy with any aspect of the service we provide, talk directly with the people who provide the service, or to their manager, or contact the Integrated Team (see below). Tell them that you wish to make a complaint. Most problems and misunderstandings can be sorted out quickly this way.
Community Learning Disability Team
30 Coleridge Road, Walthamstow
Walthamstow E17 6QU
Tel 020 8521 0337
If you are not satisfied with the outcome contact the Complaints Unit:
- By telephone - by calling the Complaints Unit on 020 8496 5214
You can also contact the unit by fax on 020 8496 5128
Deaf or hard of hearing people can also call on the units' Minicom number on 020 8496 5138 - By writing to -
The Complaints Manager
Complaints Unit
Strategy and Resources
Waltham Forest Community Services
FREEPOST LON 1081
LONDON E10 5BR
or you can download and use our contact card to make your complaint
» Please download the easy read complaints leaflet (PDF 316KB)
User and carer satisfaction survey
» Take part in our User and Carer Satisfaction Questionnaire
