We welcome every suggestion, comment or complaint from people using our services. It's also important to let us know when things are going well.

If you are not happy with any aspect of the service we provide, talk directly with the people who provide the service, or to their manager, or contact the Integrated Team (see below). Tell them that you wish to make a complaint. Most problems and misunderstandings can be sorted out quickly this way.

Learning Disability Integrated Team
47 Gainsford Road
Walthamstow  E17 6QB


If you are not satisfied with the outcome contact the Complaints Unit:

  • By telephone - by calling the Complaints Unit on 020 8496 5214      
    You can also contact the unit by fax on 020 8496 5128
    Deaf or hard of hearing people can also call on the units' Minicom number on 020 8496 5138
  • By writing to -
    The Complaints Manager
    Complaints Unit
    Strategy and Resources
    Waltham Forest Community Services
    FREEPOST LON 1081
    LONDON  E10 5BR

or you can download and use our contact card to make your complaint

User and carer satisfaction survey

If you could like to complete our User and Carer Satisfaction Questionnaire please click here.