Waltham Forest’s ‘Get a Better Trader' scheme was set up because Trading Standards receive numerous complaints relating to home improvements. The aim of the scheme is to improve business standards and increase customer confidence in Member businesses.

Member businesses have agreed to abide by the terms and conditions of the scheme and have been checked by Trading Standards to ensure that they meet the necessary criteria.

The criteria is as follows:

  • To be trading in Waltham Forest for more than 1 year
  • To abide by Consumer Protection Law
  • To have Public Liability insurance
  • To have a complaints procedure

The ‘Get a Better Trader’ scheme is a positive way forward to promote those trades people that are willing to trade fairly and offer a quality service.

Approval of a business does not mean that the Trading Standards Service:

  • Can guarantee financial stability
  • Has individually checked the quality of goods and services provided
  • Given any guarantee or warranty as to the value of money of the goods or services compared with a competitor, or that they will be satisfactory.

Useful information

Membership list

If you require further details relating to the scheme please telephone the scheme’s Administrator :

Jayne Humphries
Tel 020 8496 2206
Email jayne.humphries@walthamforest.gov.uk

Or

Powney Dorrell
Tel 020 8496 2236
Email powney.dorell@walthamforest.gov.uk

Contact us

Waltham Forest Trading Standards
Environment & Regeneration
Waltham Forest Council
Sycamore House
Forest Road
Walthamstow E17 4SU