Online advice on consumer issues
For online advice and information on consumer issues contact Consumer Direct on 08454 04 05 06
(minicom users 08451 28 13 84)
What we do?
The role of Trading Standards Departments is to promote a fair market in consumer goods and services by protecting consumers and honest traders by ensuring that trade is carried out lawfully, fairly and safely. A full list of the legislation Trading Standards enforce is available on the Trading Standards Institute Website
We offer consumer advice to residents of Waltham Forest
- Consumer guidance
Basic do's and don'ts and how to complain
- Trading Standards advice
Information on Counterfeiting, Hallmarking, Pricing, Products and System Audit, Water Meters and Calibration
- Age related sales
Advice on underage sales of various products, including alcohol and tobacco
- Fake goods
General information on fake goods and counterfeiting
- Fraud
Advice on letter scams: information on distance selling
- Fair trading
Information on Fair Trading in Waltham Forest: Enterprise Act 2002
- Misleading advertising
Information on what are misleading advertisements and where to go for advice and guidance
- Money lenders
Guidance on credit brokers and link to credit credit licence
- Weights and measures
Examples of trading standards laws applying to licensed premises
- Related information
Information on where to get Trading Standards advice, guidance, publications and addresses
Business advice
- Business guidance leaflets can be downloaded here
- Business legislation
Information regarding some common legislation applicable to traders
- Get a better trader scheme
Information about the London Borough of Waltham Forest better trader scheme
- Traders' rights
Information and guidelines for traders including trading at boot sales
Our standards and performance
- Trading Standards Customer Charter
View the Trading Standards Customer Charter and our performance
- Trading Standards Service Delivery Plan 2009/2010 (171KB PDF file)
- Trading Standards Service Delivery Plan 2008/2009 (163KB PDF file)
- Environment and Regeneration's Enforcement Protocol
The protocol sets out what businesses and others can expect from Enforcement Officers
- Trading Standards Performance 2008/2009 (28KB word file)
- Trading Standards Service Plan Summary 2008/2009 (40KB word file)
- Trading Standards Compliments 2008/2009 (28KB word file)
View the compliments and thanks from our customers
- How to complain
To complain about our services
Customer consultation
Environmental Health and Trading Standards carry out regular consultations with its customers. We review the results of consultations carried out so that improvements can be made.
The results of the consultation can be seen below:
- Business consultation survey during April 2008-March 2009 (22KB PDF file)
If you would like to make some comments regarding the service we provide, please can you send us an email to Call.centre1@walthamforest.gov.uk or telephone Waltham Forest Direct on 0208 496 3000 or write to us at:
Environmental Health and Trading Standards
Sycamore House, First Floor
Town Hall Complex
Forest Road
Walthamstow, E17 4SU
