Last updated: 3 May 2024

Next review: 3 May 2025

What if my home is managed by a Tenant Management Organisation

Tenant Management Organisations (TMOs) are responsible for most routine repairs carried out within the properties they manage. Larger repairs including door entry systems, parking improvements, roof renewals and similar are classed as major works and are the responsibility of the council. The TMOs can make recommendations to the council of suggested works, so residents should present their suggestions to the TMO to share.

To report a repair, in the first instance please details the contact below:

Sansom and Acacia Management Services (SAMS) TMO

Contact details for gas related enquires

For gas related repairs please contact the councils contractor, Aston Group. 

Aston Group

020 8496 4197 (Please then press option 4 for housing, then 1 for repairs, and then 2 for heating and gas.)

Contact details for out-of-hours repairs

For out-of-hours repairs, residents should call:

Friday Hill TMO

Sansom and Acacia Management Services (SAMS) TMO