You can easily get up-to-date information about Council services on this website, by phoning Waltham Forest Direct on 020 8496 3000, or by visiting one of our Waltham Forest Direct Shops.
Contacting the Council
Residents have been experiencing problems with the Council website and we would like to apologise for the inconvenience this is causing. We are working to fix the problem and updates will be posted as soon as we have them.
By telephone
- Phone Waltham Forest Direct on 020 8496 3000
- You can call 24 hours a day, every day of the year
- Minicom 020 8496 3010
- Fax 020 8496 3301
» More about Waltham Forest Direct Call Centre
In person
- Visit one of our Waltham Forest Direct Shops at Leyton, Walthamstow and Leytonstone
- Open 8.30am-6pm Monday to Friday and 9am-1pm on Saturday
» More about Waltham Forest Direct shops
On the web site
Available 24 hours a day with almost all council services online
» More about Waltham Forest Council's website
By post
If you want to contact us by post, please write direct to the service.
If you do not know the address, you can write to Waltham Forest Town Hall, Forest Road, Walthamstow, London, E17 4JF
Service leaflets
Waltham Forest Council has produced a set of leaflets which tell you what we are doing to improve our services to you in your borough. These will help you understand more about our services, what to expect from us and how to get these services.
These are available from the website at www.walthamforest.gov.uk/council-leaflets or from any of our WFD shops or customer service points.
Customer care standards
The Customer Care Standards are our guarantee to you. These standards set out how the council will respond to your enquiry.
