Vehicles that are parked in contravention on the Borough streets and in Council car parks can be clamped and/or removed after a Penalty Charge Notice has been issued by the Council’s parking contractor NSL.

If you suspect your vehicle may have been removed, you should contact TRACE 020 7747 4747, who may be able to confirm if your vehicle has been removed to a pound.

Car pound

NSL Car Pound
Stonehill Industrial Park
Harbet Road
Edmonton
London
N18 3HQ

Tel 0845 331 2392 and select option 1
Fax 020 8808 2966

Opening hours

The car pound is open:

  • Monday-Saturday: 7am-12am
  • Sunday: 8am-8pm

For out of hours release please call 0845 331 2392 and select option 1.

Retrieving your vehicle

Before your vehicle is released from the pound you will need to provide proof of identity, ownership of a vehicle and pay all charges (PCN, release fee and any storage charges).

In our effort to protect your property against theft, the production of car keys as a proof of ownership of a vehicle will not be accepted.

Before a vehicle can be released to the alleged owner, two forms of documentation must be produced.

Details of Vehicle – This can be one of the following:

  • Vehicle Registration Document (V5)
  • Certificate of Insurance
  • Bill of Sale
  • HP Agreement for the Vehicle

Owners Details – One of the following:

  • Driving Licence
  • Utility Bill (gas, electricity, water) Not more than 3 months old.
  • Council Tax Bill
  • Telephone Bill. Not more than three months old
  • Current Passport
  • Council Rent card or Tenancy agreement
  • Bank statements. Not more than 3 months old.
  • National Identity Card (Overseas Visitors)

Note: The name and address details of both 1 and 2 must be the same

Claiming a company vehicle

If you are claiming a company vehicle then please bring the company log-book or leasing agreement and an authorisation letter or company photo ID (faxed copies will be accepted).

Collecting a vehicle on behalf of the owner

In the event of a vehicle being collected on behalf of the owner, a letter of authority will be necessary from the owner, giving permission to the PERSON NAMED, in addition to proof of ownership. Identification will also be required for the person collecting the vehicle i.e. passport, driving licence

Courtesy cars/lease cars

  • Copy of the courtesy/lease car agreement or a fax from the Company supplying the car giving details of authorised driver(s)
  • Identification for driver i.e. passport, driving licence

Company cars

  • A fax from the Company that owns the car giving details of the person in whose possession the vehicle should be
  • A faxed copy from the Company of the registration certificate or certificate of insurance
  • Identification for driver i.e. passport, driving licence

What happens next?

When these requirements have been satisfied, the vehicle can then be released on payment of the Penalty Charge Notice, removal charge and any storage incurred.

Charges

The charges relating to these operations are standard throughout London and are approved by the Mayor of London and Secretary of State for Transport.

Payment by cash, credit or debit cards. NB American Express and Diners Club cards are not accepted.

Penalty charge notice (PCN) plus:

  • Release from clamp: £70 and Penalty Charge Notice
  • Release from pound: £200 and Penalty Charge Notice
  • Storage charge at pound: £40 per day
  • Vehicle disposal from pound: £70

The only property that can be released from any vehicle without payment being made are medical preparations, mobility / baby aids, ID and payment items.

NB Copies of ID etc are retained to help prevent fraud in accordance with the Data Protection Act

Contact us

Waltham Forest Parking Services
PO Box 54410
London E10 7YS

Email parking.services@walthamforest.gov.uk
Tel 020 8496 3000