How to contact us:
- Using our online services
- Post
- Telephone
- Fax
- Visiting a Waltham Forest Direct shop
- Requesting a home visit for benefits
- Interpreters and translations
- Comments, compliments and complaints
Online
- Use our Online Enquiry Form to contact us with any queries.
- View your Council Tax or Business Rates account online, including your balance, and recent bills and payments.
- View your benefits claim online to see details of your payments and what information we used to calculate your benefit
- Apply for discounts and exemptions
- Make a payment or set up a direct debit online
- Claim benefit, get an estimate of your entitlement, or report a change in circumstances using our online forms.
General information on this website:
- Council Tax
- Business Rates
- Housing Benefit overpayments
- Housing Benefit and Council Tax Benefit
- Free School Meals
Post
Our full postal address is:
Revenues and Benefits Service
London Borough
of Waltham Forest
PO
Box 856
London E17 9PN
Telephone
Please contact Waltham Forest Direct on 020 8496 3000 for queries about Revenues and Benefits, including:
- Council Tax
- Direct Debit queries. You can also set up a direct debit online
- Making payments over the phone by debit or credit card
- Council Tax Benefits
- Housing Benefits
- Free School Meals
- Business Rates
- Recovery Section following court action
Telephone opening hours
- You can telephone Waltham Forest Direct 8.30am-6.00pm, Monday-Friday
- During busy periods, a queuing system is used
For Housing Benefit overpayments telephone 020 8496 8551
Minicom
- You can contact Waltham Forest Direct by Minicom on 020 8496 3010
Please use the Minicom number only if you are deaf or hard of hearing, and have a Minicom
Claim benefit or report changes in circumstances by phone
You can now make a claim for housing benefit and/or council tax benefit, or report a change in circumstances by phone. Just call the Benefits Service on 020 8496 8550 during normal working hours, 9am-5pm, Monday-Friday. (This number is only for claiming benefit or telling us about a change in your circumstances.). This service is available Monday - Friday, between 9am-5pm.
Fax
- Our fax number is 020 8496 8434
- Our E-mail address is: revenue.services@walthamforest.gov.uk. But please remember that email is not a secure way of sending confidential information.
- It is quicker, better, and more secure, if you use our Online Enquiry Form.
Important:
Please make sure you give the following information so we can deal with your query quickly and efficiently:
- Your name
- Your address
- A contact telephone number
- Your reference number if you have one
Visiting a Waltham Forest Direct shop
You can visit the our Customer Service Centre or Leyton Library
Home visits for Benefits
- How to request a home visit and who qualifies for one
Interpretation, translation and transcription
Comments, compliments and complaints
We in the Revenues and Benefits Service want to provide the best quality services we possibly can for everyone.
We therefore welcome all comments on the services that we provide, good or bad, as it helps us to learn about what you want and expect from us.
