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We are currently experiencing intermittent issues on 020 8496 3000. Our engineers are currently investigating.

You can also access Council services online. Please see our Apply, Book, Pay, Report pages.

We apologies for any inconvenience this may cause.​​​​

Online benefit services

Last updated 4 December 2015

You can apply online for housing benefit and council tax support, and tells us of changes that might affect your entitlement.

Who can use this service?

  • A Waltham Forest resident
  • Someone moving into Waltham Forest and making a claim in advance
  • Someone claiming housing benefit while being housed in another borough by Waltham Forest Council. Note: Contact the local council where you live for Council Tax Reduction
Please note that we advise against using iPads and similar mobile devices to complete our online forms, as you will not be able to save a partially completed form.

We apologise for any inconvenience this may cause.

Self-service computers are available at your local Library Plus branch.

What you need to know

We have made some changes to our form:

  • We no longer send requests for evidence by post
  • You no longer need to print and send in a signed declaration

What you need to do

  • Provide your email when you complete the claim form
    We will email you a full list of the evidence needed to support your application
  • Make a note of the evidence needed if you don’t provide an email
    This is displayed on page 40 once you submit your application. Do not close the form until you have noted what is required
  • Carefully read and agree to the declaration statements to confirm that:
    1. The information you have provided in your application is complete and accurate
    2. You allow us to cross-check the information you have given with other records to prevent fraud
    3. You take full responsibility for any overpaid benefit as a result of any errors or omissions found at a later date
    This declaration has the same standing in law as a signed declaration
  • Accept the declaration statement by checking the associated boxes
    You will not be able to submit your application until you have done this
  • Carefully read the letter sent to you once a decision has been made
    Make sure that the information used is correct and complete
  • Notify the Benefits Service immediately if anything is wrong
    If you don’t and you’re overpaid benefit as a result, you will be liable to repay the overpaid amount. You could be prosecuted if it is found that you have deliberately made a false declaration

Apply now using

Housing Benefit/Council Tax Support claim form

Any entitlement to Housing Benefit and/or Council Tax Support will usually start from the Monday following the date we receive your application, so do not delay in applying.

You can let us know that you want to apply by

completing a short online Intention to Claim form

We will then register your interest in order to secure your start date. However, you must then complete and submit an online claim form within one calendar month.

Find out about Other ways to apply for benefits

If you have a specific reason why you need the request for evidence by post, or you are unable to complete our online forms, email, call 020 8496 3000 or visit a Library Plus branch.

Have your circumstances changed?

You must tell us immediately about any changes in your circumstances (or the circumstances of others in your household) if you are receiving Housing Benefit and/or Council Tax Support.

Tell us about a change of circumstances

If you are:

  • Moving house within Waltham Forest and are currently receiving Housing Benefit and/or Council Tax Support
  • Moving out of Waltham Forest.
    You will also need to contact the local council to make a new claim

See more examples of the types of change you must tell us about

You must

Complete a full benefit claim form

If you:

  • Have stopped receiving Housing Benefit and/or Council Tax Support and wish to re-apply
  • Are moving into Waltham Forest from another borough

You should also tell us about a

Change of circumstances for Council Tax

Need more help with housing costs?

For extra help with housing and council tax costs, find out more about Discretionary Housing Payments or

Apply online for a Discretionary Housing Payment

Benefits calculator

Use Benefits calculator

To estimate how much benefit you may get.

Please note: this is only an estimate. Your actual entitlement may be different. If, after using the calculator, you want to submit a formal claim you can use the information you entered in the calculator to start your claim form.

To claim benefit, you will need to

complete a formal benefits application form

Self-service for benefits

Register for benefit self-service

To see:

  • How much benefit we are paying you
  • Previous benefit awards
  • When your next payment is due
  • What information we used to calculate your benefit

Landlords can check the status of their tenants' claims (where they are being paid direct), and look up details of the benefit payments we have made.

Frequently asked questions (FAQs)

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