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Council Tax and Benefits information not available on eCitizen between 27 February - 4 March

Council Tax and Benefits information will not be available on the eCitizen portal between Friday 27 February - Wednesday 4 March due to processing for the end of the financial year.

We would like to apologise for any inconvenience this may cause.

Retail trading standards

Last updated 18 June 2013

Once a trader displays goods/services, an invitation for the customer to offer to purchase is made ("invitation to treat"). Only once an offer has been accepted, money changed hands, contract signed, does this then become a legally binding contract.

Useful guidelines for traders

  • It is a criminal offence to restrict a consumer's statutory rights with notices such as "no-refunds"
  • People injured by defective products may be able to sue you for damages
  • Business names should be displayed and printed on receipts, orders, invoices etc
  • Goods must be "as described" and not misrepresented
  • Goods sold must be of a satisfactory quality and fit for the purpose they are intended unless the customer is informed prior to the sale and agrees to purchase

Trading at car boot sales

Are you a trader?

  • You sell goods you specially buy to resell
  • You regularly attend a sale
  • You employ others to help
  • You sell similar goods at other venues (from home, markets, in the street)

Answering yes to any of the above and you may be classed as a trader and bound by consumer law.

Genuine 'non-traders' are outside the bounds of consumer law but are still required to ensure goods are accurately described or be obliged to provide a refund, replacement or reduction in price.

Good practice for private sales

  • Avoid selling electrical goods unless you are sure of it's from a reputable source
  • Avoid clothing which may be inflammable (outside the flammability requirements) or pose a hazard (children's hood-cords)
  • Check toys are safe to be used and remove sharp objects
  • Check carefully and caution is needed when selling goods that have their own safety standards (prams/pushchairs, oil and paraffin heaters)

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