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Social services' support groups

Last updated 21 April 2015

Support service for people living at home who are confused or have memory loss

We can help you if you look after someone at home who is confused or has loss of memory (known as "dementia").

We may also be able to help if you know someone living alone who has memory loss or confusion and has some support from a carer.

Living with or looking after a close relative or friend at home can be very demanding and stressful. We can provide practical help and let you have regular breaks.

We can provide also support to people living alone at particular times of the day when the assistance is most needed. We can give you an agreed number of hours' professional support each week so that you can:

  • Go shopping, visiting or to have a much needed break
  • In some instances, the support includes assistance throughout the night so you can get an uninterrupted night's sleep

We can:

  • Provide assistance to the person you are looking after throughout the night
  • Chat with the person you are looking after, or help with simple activities and provide stimulation
  • Take the person you are looking after for walks
  • Offer help with personal care and other domestic activities
  • Take the person you are looking after to a local day centre or "drop-in" centre

Help is available, by agreement, throughout the year.

This team is trained to work with people who are confused or have memory loss (dementia). We are a flexible and experienced team who understand the difficulties faced by people with dementia and their carers.

We can provide:

  • Practical care and support
  • Useful advice on how to cope
  • Information about local organisations and the resources that are available to help people with, and those who look after people with dementia

How to get help

Talk to the Dementia Support Manager who is based at:

Morley Centre
313 Billet Road
Walthamstow, E17
Tel: 020 8496 3000

The Dementia Support Manager is available Mondays - Fridays 9am to 5pm.

Alternatively, talk to your social worker or ask at your local Social Services office:

Access and Assessment Team
Willow House
869 Forest Road
E17 4UH

Tel 020 8496 3000

To enquire about services for adults with learning disabilities contact:
Community Learning Disabilities Team
30 Coleridge Road
Walthamstow E17 6QU
Tel 020 8521 0337
Fax 020 8521 8511

Most families and young people need help from time to time. At the Adolescent Support Team (AST) we recognise that living in families can sometimes be difficult, especially at time of change. For young people this may affect how you feel about yourself, your family and your friends. Your parents, teachers or others may be unhappy with your behaviour and at times you may also be feeling unhappy. The Adolescent Support Team can help you and your family through the difficult times and help you all to learn to live with each other and respect each other again.


Referrals are accepted only from Social Care Teams in Waltham Forest.

Schools who feel they need to make a referral should complete a CAF (Common Assessment Framework) and forward this to Children and Young People's First Response at Buxton Road.

Preventing family breakdown and the need for a young person aged 10 –16 to go into care

The team is made up of Social Workers, Social Work Assistants, a Systemic Family Therapist and an Education Support Worker.

How We Work

  • Brief Solution Focused Therapy Framework
  • Triple P Parenting - (Positive Parenting Programme)
  • Developing communication skills
  • Conflict resolution
  • Self-Esteem / bullying / assertiveness
  • Recognising and working on anger
  • Adolescent development
  • Age appropriate guidance and boundaries
  • Appropriate sanctions / incentives
  • Reward charts and contracts
  • Routines
  • Family tasks
  • Developing a Community Based Support Network
  • Linking into positive activities

What do we do?

  • 12 direct work sessions with parents and young person (separately and/or together)
  • Worksheets
  • Handouts
  • Setting tasks to try out new strategies
  • Facilitating family meetings

SMART project – rapid response for 14 and 15 year olds

Support, Reunification and Rehabilitation Team

Aimed at 14 and 15 year olds who are at risk of going into care or who when they reach their sixteenth birthday could be at risk of homelessness.

  • Rapid response - Allocation to SMART worker on day of referral to Adolescent Support Team to bridge the gap between referral and allocation in the team
  • Crisis intervention – Increased support for families at times of crisis
  • Practical support such as escorting young people to school to encourage attendance
  • Identification of positive activities/development of interests and escort if necessary
  • Registration with library and leisure card
  • Self esteem work with young person
  • Contracts between young person and family
  • Support / Escort to other agencies such as young people’s counselling, young people’s sexual health advice and young people’s drug and alcohol advice

Parenting groups and theme days

  • Triple P’ – Positive Parenting Program run in partnership with the Youth Offending Team for families that are known to either of the services
  • Triple P – Positive Parenting Program groups for families on the Adolescent Support Team waiting list
  • Theme Days – delivered in partnership with the Youth Offending Team offering a two hour information/question/answer session with parents on areas such as ‘Gangs and knives’ or ‘Sexual Health’ for adolescents. An invited speaker usually facilitates these sessions

Parenting assessment of children in care aged 0–18 years

The Parenting Assessment service provides Parenting Assessments for families where their child/young person aged 0-18 is a ‘Child in Care’.

Wherever possible the assessment will be carried out in the family home.

The assessments are carried out by qualified social workers, over a period of about twelve weeks and the following tools are used during the assessment:

  • Family Assessment
    Assessment of Family competence, strengths and Difficulties
    (Amon Bentovin and Liza Bingley Miller. Child and Family Training. Department of Health)
  • Home Inventory
    (Antony Cox and Stephen Walker. Child and Family Training. Department of Health)
  • Family Pack of Questionnaires and Scales
    Framework for the Assessment of Children in Need and their Families (Department of Health)
  • Direct Observations of family activities and the setting of tasks for the family that can be observed or assessed

How to contact us

Adolescent Support Team
Rowan House
1 Cecil Road
E11 3HF

Tel 020 8496 5067
Fax 020 8496 5052
Map get directions

Step2Step - Inclusion of young people

Who do we provide the service for?

The Step2Step Youth Panel is set up by the Adolescent Support Team (AST) to work with a group of young people between the ages of ten and sixteen, to find out how they feel about the service they have received from the AST and how we could improve the service for other young people.

What do we offer?

We offer workshops where a young person helps with the making of videos, flyers and shares their views and opinions on how we can improve the service.

A certificate (in house) is then awarded to all the young people who have shown commitment to the Step2 Step Panel.

How do I access Step2Step?

A young person is made aware of the opportunity to involve themselves with the Step2Step Panel, when they have their first Initial family meeting and again during the Midway Review. A reminder will also be sent to all the AST service users.

How to contact us for more information

Adolescent Support Team
Rowan House
1 Cecil Road
E11 3HF
Tel 020 8496 5076

Map get directions

Child and Family Consultation Service

The Child and Family Consultation Service is made up of specialist nurses, psychiatrists, social workers and psychotherapists. They offer a range of services to children and young people, up to school leaving age, and their families who are experiencing difficulties.

Please note, you cannot apply for these services directly. A referral must be made via a professional such as the family GP, health visitor, education welfare officer, social worker or teacher.

For more information contact

Child and Family Consultation Service
Shernhall Street
Walthamstow, E17 3EA

Tel 0844 600 1247


face2face offers a range of services to young people aged 11 - 21, including counselling, pregnancy testing, contraception, information and advice on sexual health, and housing advice. They also have a social worker who can offer one-to-one crisis support around relationships and family problems.

For more information about opening hours for the drop-in service contact:

The Score
Oliver Road
Leyton E10 5JY

Tel 0844 600 1256
Fax 0844 931 0128

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