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Self-service for Council Tax and Business Rates

Last updated 9 April 2013

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Welcome to the self-service page for Council Tax and Business Rates. This service lets you look up information about your account online, such as your balance and details of recent payments. You can also sign up for e-billing to receive your bills via a secure link to our website.

Please note that, if you have more than one account number (perhaps because you have moved), you do not need to register more than once. Simply log in to your original account, select 'My Services', enter the details of your other account(s), then select 'Send me a PIN'.

This also applies if you require access for a different service (for example, Housing and Council Tax Benefit self-service).

New customers

Register to view your account

To view your account, please register below, and request a Personal Identification Number (PIN). The PIN will normally be sent within 3 working days to the email address you register with. Otherwise, it will be sent to you in the post.

Be sure to keep a secure record of the user name and password you create and the security question/answer you choose when you register. You will need these to activate your PIN to view your account and/or to register for e-billing.

Register here and request your PIN

Once you have received your PIN

Once you have received your PIN, please see how to activate your online account, then log in below.

By submitting a request for this service, you are agreeing to notify the Revenues and Benefits service if:

  • Your email address changes
  • You no longer have Internet access, or
  • You no longer want this service

Existing customers

Billing information

The following information forms part of your bill so please read it. We will let you know where to access this information every time we send you a bill.

Council Tax

Business Rates

To view PDF documents you may need to install Adobe Acrobat Reader.

Your council tax information and data protection

Any information we hold about you will be used for the purposes of billing, collection and recovery of Council Tax and for the Council to carry out and perform its duties. It may also be shared with internal departments and other organisations for these purposes and may be used for the prevention and detection of crime.

More about Data protection.

More information

Registering for self-service

How to register for Self-Service and activate your online council tax, business rates, benefit or creditor account. You can also opt in to receive future bills electronically.

1. Register for self-service

  • Firstly register for Self-Service
  • During registration.you will need to enter your contact details, and create a user name and password. You will also need to give a security question and answer
  • Please keep a secure note of your user name, password and security question/answer for future reference
  • Once you have completed your registration, we will send you an email to validate your email address
  • Click on the link in the email to be taken to the login screen
  • Before you can access your details online, you will need to request a PIN for each account or claim that you have

Please note that you only have to register once. If you have more than one account or claim, you simply have to request a PIN for each one.

2. Requesting your PIN

  • Once you've logged in
  • Select Council Tax, Housing Benefit, Landlord, or Business Rates service
  • Enter your account, claim or creditor reference number
  • Click 'Send me a PIN'
  • We will send your PIN to your registered email address within 3 working days, (usually quicker), or by post.

3. Activating your PIN

  • Once you've logged in.
  • Select Council Tax, Housing Benefit, Landlord, or Business Rates service
  • Enter your account, claim or creditor reference
  • Click 'Enter your PIN'
  • Enter the PIN that we sent you and click 'Confirm'
  • That's it! You will now have access to your details
  • You will then be asked if you want to sign up for ebilling

4. How to turn on e-billing

  • Once you've logged in.
  • From the My Services area, select the account you want to sign up for ebilling
  • Select View Details
  • Click the e-Billing Sign Up link
  • Read and accept the terms and conditions
  • Enter the email address you want the notification to be sent to, and select the 'Email with link' option
  • Select 'Confirm' and we will send you a validation email
  • Click the link within the email to confirm your account preference

More information

If you have any problems accessing your account information or signing up for e-billing, please contact us at ecitizen.revenueservices@walthamforest.gov.uk.

Frequently asked questions (FAQs)

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