Complaints about schools
A complaint about an incident or school must be made to the head teacher. A further formal complaint can be made to the governing body and later to the authority with national responsibility for education. It is the responsibility of the local education authority to investigate complaints and to take appropriate action.
What do I do if I have a complaint about a school issue?
Any disputes regarding any incident in or around a school should be addressed to the head teacher of the school. You can find the school's details on the schools list. Please ask the school for their complaints procedure. Schools are locally managed and are obliged to deal with school complaints.
If you are dissatisfied after using the schools complaints procedure then you may need to refer your complaint to the Chair of Governors of the school in question. If you have exhausted the schools procedures, you can refer to the Council who will investigate to ensure the proper procedure has been followed.
The council recognises the importance of customer complaints and welcomes complaints as a valuable form of feedback about its services. Waltham Forest is committed to using the information it receives to help drive forward improvements.
The Council Complaints Scheme outlines the aims of the council in dealing with complaints and sets out what you as the customer can expect when making a complaint regarding a council service.
More information on how to complain about a council service.
Contact us
Families Directorate
Waltham Forest Town Hall
Forest Road
Walthamstow E17 4JF
Tel 020 8496 3000
Email councilcomplaints@walthamforest.gov.uk
