Housing Benefit: How to apply
Housing Benefit and Local Housing Allowance are to help with paying your rent if you are on benefits, get a pension or are working and are on a low income.
- Your income and benefits
- Any other money, savings or investments you have
- The income and savings of other people who live in your home
Local Housing Allowance (LHA)
Local Housing Allowance has replaced Housing Benefit for some private tenants.
More about Local Housing Allowance
Who can claim?
You can claim Housing Benefit if you are working or unemployed. Usually only people on a low income or getting certain state benefits qualify for it
Most students and some people from abroad are not eligible to claim Housing Benefit, but please ask us first, as each case is different.
You cannot get Housing Benefit if you have more than £16,000 in savings, stocks and shares or other capital (not including some special payments such as war atrocities payments) unless you receive Guaranteed Pension Credit.
If you have any savings between £6,000 and £16,000 they will be taken into account in calculating your income and may reduce the amount of HB you get.
If you are not sure if you earn too much to qualify, you should claim anyway.
How much benefit could I get?
Use our online benefits calculator to get an estimate of how much Housing Benefit or Council Tax Benefit you could get. If, after using the calculator, you want to submit a formal claim you can use the information you entered in the calculator to start your claim form. This saves you having to enter details twice.
How to apply?
You can use the online claim form to apply for Housing Benefit (including Council Tax Benefit), Local Housing Allowance and free school meals from Waltham Forest Council.
The service is available 24/7 and you can use this anytime from the comfort of your home.
Make a claim for Benefit now using our online form.
Apply by telephone
You can make a claim, report a change in your circumstances and make enquiries over the phone.
You can call us on 020 8496 8550 between 9am-5pm, Monday-Friday.
Visit us at our Customer Service Centre, Leyton Library, Leytonstone Library, North Chingford Library or Walthamstow Library to:
- make general enquiries
- make a claim for Housing Benefit, Council Tax Benefit or Free School meals
- report a change in your circumstances if you are already claiming benefit
- drop off evidence and information to support your benefit claim
- make an appointment to see a Benefits officer if your enquiry cannot be dealt with immediately
Leyton Library (High Road Leyton, E10 5QH) is open Monday - Friday from 9am – 7pm, Saturday 9am - 6pm and Sunday 12pm - 4pm. Appointments to see a Benefits officer at the Library are only available on Wednesday & Thursday.
If you are housebound or elderly, call the Visiting Team on 020 8496 8343 and leave a message. Please give a brief reason for your request and provide a contact telephone number so that a Visiting Officer can ring you back. Alternatively you can ring the Benefits Team on 020 8496 8550 and they will arrange for a visiting officer to contact you.
What else do I need to do when I apply?
When you apply you will need to show us evidence to support your claim. Every person claiming benefit must provide original and verifiable documentation to support their claim. This is to make sure that benefits are paid to those who need them, and at the same time making sure that the system is secure from fraud.
Evidence needed to support your claim
Not enough benefit
If you do not agree with our decision, for example if you think you are entitled to benefit and we have said you are not, or if you think you should get more benefit because we have made a mistake, you can:
- ask for an explanation of how we made our decision or calculated your benefit or
- ask us to look at our decision again or
- you can appeal.
If you think we have calculated your benefit correctly, but you need more help with your housing costs (which can include council tax) you can apply for a discretionary housing payment.
Single people under 35 (from January 2012)
There is a limit on how much housing benefit we can pay to single people under the age of 35 who live in private rented accommodation. Your housing benefit is limited to the "market rent" payable for a single room with shared use of kitchen and bathroom. This limit was known as the Single Room Rent, but is now called the Shared Accommodation Rate.
Civil partnerships and same sex couples
The Civil Partnership Act gives legal recognition to same sex couples.
For Housing Benefit and Council Tax Support purposes, this means that same sex couples who are living together in a Civil Partnership, or who are living together as if they were in a Civil Partnership, must now claim these benefits jointly. We will assess your claim based on your joint income and circumstances.
If this applies to your claim, please complete all the details for you and your partner on these forms. In addition, if you get Housing Benefit or Council Tax Support but then start living with someone as a couple at a later date, you must tell us about the change.
Benefit on two homes
You can ask for Housing Benefit to be paid on two addresses at the same time, for a period of up to four weeks. We can pay you this ‘overlapping benefit’ if you have actually moved into your new home and we accept that you could not have reasonably avoided having to pay two rents for the same period.
Frequently asked questions (FAQs)
- How do I contact the Benefits Service
- What happens if I have somebody aged 18 or over other than my partner living with me?
- When will my Housing Benefit start?
- How we pay your Housing Benefit