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Energy efficiency advice

Last updated 29 September 2015
There are many actions that everyone can take in their day-to-day lives to save money on their fuel bills and help reduce climate change.

What you can do

We know that many households are affected by the rising cost of gas and electricity. If you are feeling the pressure, here’s some helpful information:

  • For independent advice call the Citizens’ Advice Consumer Service on 08454 04 05 06 (9am-5pm Monday to Friday), particularly if you are being threatened with disconnection
  • To make your home more energy efficient call HEET (Home Energy Efficiency Training) – they can provide free efficiency and security works to Waltham Forest households who receive certain benefits or who are aged over 60. To check if you’re eligible, call 020 8520 1900 or visit
  • Check what money and other help you can get to reduce your energy costs with this easy online calculator
  • Free advice is available from the Home Heat Helpline - if you are struggling to pay your energy bills or want to find out if you are eligible for any free energy efficiency measures call 0800 33 66 99 (9am-6pm Monday to Friday, 10am-2pm Saturday). If you have difficulty hearing you can use the Minicom service on 0800 027 2122. People receiving benefits or aged over 60 are particularly encouraged to call
  • If you are having difficulty paying your energy bills you should contact your energy supplier as soon as possible. They have an obligation to help you pay for your energy and any debt at a rate you can afford
  • Further information can be found on the Energy Saving Trust webpage or in the Helping You With Energy guide
  • Register to take part in the Big London Energy Switch to see if you can get a better deal on your energy bills

There are many actions that everyone can take in their day-to-day lives to save money on their fuel bills and help tackle climate change. For more information see the frequently asked questions below or visit the Energy Saving Trust's website.

Can I get help paying for boiler replacements and insulation?

There is help available in certain circumstances under the Energy Company Obligation (ECO) - an obligation on big energy companies to help fund improvements for properties that are difficult to insulate and vulnerable residents on low incomes.

Affordable Warmth Obligation will install improvements free of charge for vulnerable residents in receipt of certain income-related benefits, living in owner-occupied or private rented accommodation.

Carbon Saving Communities Obligation will subsidise improvements including loft and cavity wall insulation to people living in the bottom 25 per cent of the UK’s most deprived areas.

For further information see the Get help to keep your home warm leaflet or call the Energy Saving Advice Service on 0300 123 1234 to check whether you might be eligible, and to apply if you are.

What we are doing

Climate Local

"Climate Local” is the Local Government Association’s (LGA) initiative to capture the opportunities and benefits of action on climate change through savings on energy bill, increasing building energy efficiency, attracting new jobs in ‘low carbon’ industries, reducing flood risks, managing the impacts of extreme weather events and protecting our natural environment.
The London Borough of Waltham Forest signed the Climate Local Commitment in October 2012 in recognition of the important role that local authorities have in tackling climate change. In signing the Commitment we pledged to set locally-owned and determined targets and actions on both mitigation and adaptation and publish these.
The Waltham Forest “Climate Local” Action Plan was refreshed in 2014. This will work towards delivery of the Waltham Forest Climate Change Strategy target (adopted in 2009) of an 80% reduction in CO2 emissions by 2050. 

For more information download the Climate Local Action Plan 14-16 - Annual Refresh


The Home Energy Conservation Act 1995 (HECA) recognises local authorities’ ability to use their position to improve the energy efficiency of all the residential accommodation (such as owner-occupied, privately rented and social housing) in their areas.

In July 2012 the Department for Energy and Climate Change (DECC) published a requirement under HECA for all local authorities in England to report on the measures they propose to take to achieve this aim from March 2013.

The HECA Progress Report produced in March 2015 shows achievements during 2013-15 and activity planned for 2015-17.  Progress reports are required at two year intervals, so the next progress report is due in March 2017. 

Waltham Forest’s Climate Change Strategy

The Council and its partners in the police, health service, business and voluntary sector put together the borough’s climate change strategy in 2009 as part of the Councils ambition to be the greenest borough in London.

The strategy sets out how we can all take action on climate change in Waltham Forest, and reflects the views that were gathered from residents and other stakeholders earlier this year. We need to adapt to the changes to the climate that we are already seeing, and make big reductions in our energy use to limit future changes. The strategy aims to reduce the borough’s carbon emissions by 80 per cent by 2050.

Download the Climate Change Strategy: Executive Summary

Download the Full Waltham Forest Climate Change Strategy

Carbon Management Plan (2007-2012)

The Council aims to lead from the front, along with other public sector organisations, in reducing consumption of energy and water. Sustainable development is a priority, as is the reduction of waste and the promotion of environmentally friendly transport. In 2007 LBWF developed a Carbon Management Plan which reflected all these priorities.

The Carbon Management Plan adopted in 2007 contained a carbon reduction target of 20 per cent by 2012 allowing Waltham Forest to demonstrate community leadership through reducing CO2 emissions within its own operations. This ambitious target was met with an overall reduction demonstrated in the final year of the plan of 26 per cent, which saved of over 10,000 tonnes of CO2.

This was achieved through retrofitting energy efficiency measures in key corporate buildings, installing seven solar photo voltaic panel schemes and working with schools to highlight how they could improve their energy efficiency and reduce energy wastage. All these actions also contributed towards achievement of the Waltham Forest Climate Change Strategy target of a 9 per cent reduction in CO2 emitted within the borough boundary by 2012. Waltham Forest is now developing a new Energy & Carbon Reduction Plan which will continue the excellent progress made under the Carbon Management Plan, enabling the Council to continue to work towards the longer term target of an 80 per cent reduction by 2050, in line with national targets.

Download the Carbon Management Plan (881KB PDF file)

Local Climate Impact Profile (LCLIP)

The LCLIP for Waltham Forest provides a straightforward list of the main consequences of weather events to which a local authority area is currently exposed. It provides an indication of local preparedness amongst the service areas for the delivery of their services.

Focussing on adaptation to climate change the LCLIP emphasises the need to consider the effects of weather now and in the recent past; and not the consequences of future climate change. It provides a good understanding of the consequences of recent weather events and provides local authorities with an understanding in order to better prepare for the future.

Download the Local Climate Impact Profile (329KB PDF file)

Green businesses

The Big London Energy Switch

The Big London Energy Switch is now open to SME's, to see if you can save money on your energy bills, by switching supplier, visit the Big London Energy Switch website and click on Are you an organisation?

Waltham Forest's SME Carbon Reduction Programme

In 2009/10 free environmental reviews and energy audits were offered to SME's within Waltham Forest to help them reduce their carbon emissions and save money. Eighty businesses were surveyed and action plans drawn up. A downloadable self help pack (272KB PDF file) was produced.

Further information on energy efficiency for small businesses and organisations can be found on the Carbon Trust's website.

Frequently asked questions (FAQs)

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See also

  • Retrofit London

    Retrofit London is a FREE business support programme specifically for businesses in the construction, property management and green building product sectors.

  • Green Deal

    The Green Deal helps you make energy-saving improvements to your home and find the best way to pay for them.

  • Schools energy efficiency programme

    Saving money and energy on schools

  • Home Energy Check

    Use our Home Energy Check to find out how you can achieve lower energy bills and a more comfortable home.

  • Water Energy Calculator

    Work out how much water you use, and how much you could save, in our virtual home.

  • Renewable Heat Incentive Calculator

    Find out how much money you could get through the Renewable Heat Incentive if you install renewable heat technology in your home.

  • How can I save energy?

    Energy efficiency advice - frequently asked questions (FAQ)

  • Helping you with energy

    A guide to how consumers can access help