Council Tax account information
Who has to pay Council Tax?
If you own or rent a home and are an adult over 18 you will usually have to pay Council Tax.
There are some exceptions to who we count as an adult (called a disregard) – see the full list of who counts as an adult for Council Tax.
Council Tax is used to pay for council services as well as towards the Greater London Authority spending. It’s calculated using bands set by the Valuation Office and charges set by the Council and the GLA.
You may be able to get a reduction or discount if you:
live on your own
are the only person in your house who cannot be ‘disregarded’ an adult
have a certain adaptation for people with disabilities
Read Council Tax discounts, reductions and exemptions to find out what reductions you may be able to get.
Who is responsible for paying Council Tax
You will be held legally responsible (liable) for paying Council Tax if you are:
the owner of the property who owns the 'freehold'
the person who owns the lease
a tenant (including a council tenant)
someone who has a license to live in the property
someone who just lives there
If no adults live in a property as their main home, the owner or leaseholder of the property is responsible for paying the Council Tax bill.
Two or more people can be jointly liable for paying Council Tax if they all have the same interest in the property they live in.
This situation applies where you are:
joint tenants or joint owners
married couples, civil partners and couples who live together
It is important that you identify everyone responsible for paying the bill, because anyone responsible for paying can be held responsible for the full amount.
When a non-resident owner will be responsible for the bill
If the owner of the property doesn’t live there, he or she will be responsible for paying the bill if:
No adults live in the property as their main home
The property is let to more than one household, for example hostels, or buildings containing bedsits with people who share facilities
The property is a residential care home, nursing home or mental nursing home
The property is occupied by a religious community or ministers of religion
If domestic service staff live in the property
The property is occupied by asylum seekers
If you think you are wrongly named on the Council Tax bill, please contact the Revenues and Benefits Service. Tell us why you think you’re not responsible for paying Council Tax, and send us any proof you have. We will look into the matter, and write to tell you of our decision.
Appealing your Council Tax bill
You can appeal if:
You think you’re not responsible for paying the Council Tax
You’ve claimed a discount or exemption and this hasn’t been awarded or has been refused
You think any item on your bill (apart from Council Tax Support) has been worked out incorrectly
A claim for disability reduction hasn’t been granted
You have to pay a penalty
If we have sent you a completion notice, and you don’t agree with the date on it.
If you want to appeal about these matters, please email us at firstname.lastname@example.org and put "appeal" as well as your account reference in the subject field, or call us on 020 8496 3000 to speak to an advisor.
If you move into or out of Waltham Forest, or if you change homes within Waltham Forest, it is important that you let the Council Tax team know.
Report your change of address
Report a change in circumstances
If your circumstances change after you have been granted a discount or exemption, it could affect your entitlement. These changes include:
another adult over 18 moving in to your property,
another adult over 18 no longer meets the criteria for any discount/disregard already being awarded
disablement relief no longer applies as the person the relief has been awarded for is no longer resident
a child turning 18 or is no longer in full time education or receiving child benefit
You must tell us about any changes in circumstances that would affect your discount or exemption, within 21 days. You can tell us by do this by filling out a change in circumstances form.
Manage your Council Tax account online (self-service)
You can manage your Council Tax account online using the Connect service.
check your Council payments
check your balance
print copies of your bill