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Council Tax and Benefits information not available on eCitizen between 27 February - 4 March

Council Tax and Benefits information will not be available on the eCitizen portal between Friday 27 February - Wednesday 4 March due to processing for the end of the financial year.

We would like to apologise for any inconvenience this may cause.

Adults and older people

How to get community support and social care to help you live as independently as possible.

Click on the button which best fits the help you need.

Staying healthy, active and safe


More support if you need it


Dignity Code

The Dignity Code is a national initiative launched by the National Pensioners Convention. Brought to the Council by the Waltham Forest Pensioners Convention, the code calls for a number of measures such as the provision of advocacy services and care to be adapted to the needs of the individual.


Leaflets and fact sheets about Adult Social Care services


Adult Social Care has a range of free fact sheets and leaflets to tell you about the services and support it offers people living in Waltham Forest with social care needs.


Visit the social care publications page.

Adult social care leaflets and publications

Leaflets and publications on the services available from Adult Social Care.

Am I eligible for Council support?

The Council has limited funds so priority is given to people with the greatest needs.

Care and Support and you

From April 2015, care and support in England is changing for the better. The Care Act will help to make care and support more consistent across the country.

Getting out and about

Services like Blue Badges, Taxicards, bus passes and community transport help you get to where you want to go.

Help with managing at home

There are many ways to get help in the home so you can choose to stay independent.

Keeping busy

Things to do in Waltham Forest: clubs and groups, places to visit.

Keeping well

Looking after yourself both physically and mentally can help reduce the risk of health problems in later life.

Staying independent

If you or someone in your family can't manage things at home then ther emay be help available.

Staying safe at home

There are some simple precautions you can take or services on offer to ensure you remain safe and secure in your own home.

Support at home

There are many different types of services to support you at home.

Your rights and benefits

The quality of service you can expect from Waltham Forest Council and Adult Social Care.

Contact details

  • Adult Social Care

    Waltham Forest Town Hall,
    Forest Road,
    E17 4JF
    Phone: 020 8496 3000
    Fax: 020 8496 1813