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Benefits and money advice

Changes to Housing and Council Tax Benefit Service

From 29 October, the Housing and Council Tax Benefits advice service will no longer be based at the Customer Service Centre. You will now be able to access this service and discuss enquiries via our telephone advice team on 020 8496 3000.

If you are required to provide proof of evidence documents, please continue to take these to your nearest Library Plus branch or the Customer Service Centre. These venues also offer document scanning facilities and free internet access to residents who need to complete online applications for Housing or Council Tax Benefit.

Find your nearest Library Plus:

Leyton Library

High Road
Leyton E10 5QH

Phone: 020 8496 1090 (voice and minicom)
Fax: 020 8496 1094

North Chingford Library

The Green
Chingford E4 7EN

Phone: 020 8496 1070 (voice and minicom)
Fax: 020 8496 1069

Walthamstow Library

High Street
Walthamstow E17 7JN

Phone: 020 8496 3189

You can also email wfdirect@walthamforest.gov.uk.

Local Council Tax Support

From 1 April 2013 the current Council Tax Benefit scheme will end. A new local scheme called Council Tax Support (CTS) will replace it.

Housing Benefit: How to apply

Changes to Housing and Council Tax Benefit Service From 29 October, the Housing and Council Tax Benefits advice service will no longer be based at the

Waltham Forest Social Fund

From April 2013 a new local assistance scheme to assist the most vulnerable has been introduced to replace some of the discretionary elements of the Social

Free school meals

Free school meals for children whose families are on benefits.

Local Housing Allowance

Help for people on a low income renting from a private landlord.

Apply for Council Tax Support

Council Tax Support is a local scheme to help you pay your council tax if you are on benefits or a low income, whether or not you are working. Under the

Housing Benefit: Changes in your circumstances

You must tell us about any changes that happen to you or the people living with you as this may affect the benefit you get.

Council Tax Support: Changes in your circumstances

If you are getting Council Tax Support you must tell us about any changes in your circumstances as this may affect your claim.

Housing Benefit: Backdated claims

You may be eligible to back date your Housing Benefit claim if there is a good cause why you were unable to apply earlier.

Benefit appeals

If you disagree with a decision about your Housing Benefit (HB), you have the right to appeal but there are time limits. You should put any appeal in writing,

Housing Benefit overpayments

The steps the Council will take to recover any housing benefit overpayments.

Report benefit fraud

Benefit fraud costs you and the Council money. Information on what the Council does to investigate and prosecute benefit fraud.

Benefits whilst you are in hospital

A person claiming benefits who is admitted to hospital must notify the local authority that deals with their claims for housing benefit and council tax

Benefits self service

Scheduled website maintenance The Benefits self-service system will be unavailable during scheduled maintenance work which is being carried out on the

Council Tax Support appeals

You can make an appeal if you are unhappy with a decision we've made about your Council Tax Support claim.

Discretionary Housing Payments

DHP may help to cover the difference between your rent and housing benefit and between your council tax and council tax benefit.

Help with claiming benefits

Help and advice on claiming benefits.

Online benefit services

We offer an online service for Housing Benefit and Council Tax Support. Who is eligible You can use our online benefits service if you are a Waltham Forest

Tell us about changes in your circumstances

You must tell us about any changes that happen to you or the people living with you as this may affect the benefit you get.

Welfare reforms: Changes to the benefits system

The Welfare Reform Act 2012 contains provisions that will see the abolition of: Council Tax Benefit Some elements of the Discretionary Social Fund and