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Council Tax and benefits

Changes to Housing and Council Tax Benefit Service

From 29 October, the Housing and Council Tax Benefits advice service will no longer be based at the Customer Service Centre. You will now be able to access this service and discuss enquiries via our telephone advice team on 020 8496 3000.

You can also access our online Benefits calculator or make an online application.

If you are required to provide proof of evidence documents, please continue to take these to your nearest Library Plus branch or the Customer Service Centre. These venues also offer document scanning facilities and free internet access to residents who need to complete online applications for Housing or Council Tax Benefit.

Find your nearest Library Plus

Leyton Library

High Road
Leyton E10 5QH


Phone: 020 8496 1090 (voice and minicom)
Fax: 020 8496 1094

North Chingford Library

The Green
Chingford E4 7EN


Phone: 020 8496 1070 (voice and minicom)
Fax: 020 8496 1069

Walthamstow Library

High Street
Walthamstow E17 7JN


Phone: 020 8496 3189

You can also email

Council Tax

Housing Benefit and Local Housing Allowance

Discretionary Housing Payments

Free school meals

Help with expenses in an emergency

Tell us about a change in circumstances

Benefit fraud

  • Report benefit fraud
    Benefit fraud costs you and the Council money. Benefits should only be awarded to those who are entitled to them